Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Nationality
• Travel preferences
• Destination requests
• Passenger or guest information
• Billing information
• Company name (if applicable)
• Special requests related to your travel or lifestyle experiences

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar technologies
• Referral sources

2. How We Use Your Information

Your information may be used to:

• Respond to inquiries.
• Prepare personalized quotations.
• Arrange luxury travel experiences.
• Coordinate villa rentals.
• Coordinate yacht charters.
• Arrange private jet flights.
• Organize concierge services.
• Manage reservations.
• Provide customer support.
• Improve our website and services.
• Send confirmations and travel updates.
• Send promotional communications (only where permitted by law).
• Detect fraud or unauthorized activity.
• Comply with legal obligations.

3. Information Sharing

Evoke does not sell your personal information. However, we may share information with trusted third parties only when necessary to fulfill your requested services, including:

• Villa owners and property managers
• Aircraft operators
• Yacht operators
• Chauffeur companies
• Hotels and private estates
• Security providers
• Travel suppliers
• Payment processors
• Insurance providers (when requested)
• Government authorities when legally required

All partners are expected to protect your information appropriately.

4. International Transfers

Because Evoke coordinates luxury travel worldwide, your personal information may be transferred to suppliers located in different countries. By requesting international travel or concierge services, you acknowledge and consent to these transfers when necessary to provide the requested services.

5. Cookies

Our website uses cookies and similar technologies to improve website performance, remember user preferences, analyze traffic, improve customer experience, and measure marketing effectiveness. You may disable cookies through your browser settings; however, some website functionality may be limited.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Marketing Communications

With your consent, we may send information regarding exclusive villas, private jet offers, yacht charters, luxury travel experiences, Evoke Membership, and VIP events. You may unsubscribe from marketing communications at any time.

9. Third-Party Websites

Our website may contain links to third-party websites. Evoke is not responsible for the privacy practices or content of external websites.

10. Children’s Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children without parental or guardian authorization.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access your personal information, correct inaccurate information, request deletion of your data, restrict certain processing activities, withdraw consent, or request information regarding how your data is processed.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any modifications will become effective immediately upon posting on this page, and the “Effective Date” will be updated accordingly.

13. Information Required for Private Aviation Services

When arranging private aircraft charters, Evoke may collect additional information required by aircraft operators, aviation authorities, customs, immigration, or security agencies, including passport information, date of birth, nationality, passenger manifests, visa information, customs documentation, APIS (Advance Passenger Information System) data, and emergency contact details.

14. Information Required for Yacht Charters

To coordinate yacht charters and maritime experiences, we may collect information including guest lists, identification documents where required, passport information for international itineraries, dietary restrictions, accessibility requests voluntarily provided, and emergency contact details.

15. Third-Party Luxury Service Providers

Evoke acts as a luxury concierge and booking intermediary for premium services. Information is shared strictly with carefully vetted operators, managers, pilots, captains, and private chefs as necessary to complete your booking.

16. Payment Information

Payments made through our website or by invoice are processed by authorized third-party payment providers (such as Stripe). Evoke does not store complete credit or debit card details on its servers.

17. Confidentiality

Given the high-profile nature of our clientele, Evoke treats all client information with the highest level of discretion and confidentiality. Unless legally required, we do not disclose the identity, travel plans, accommodations, charter details, or personal information of our clients to third parties without express consent.

18. Luxury Concierge Services

Certain concierge requests may require us to share limited personal information with suppliers or partners to secure reservations, transportation, exclusive access, personal shopping, or event arrangements.

19. Compliance with Aviation and Maritime Regulations

Certain aviation and maritime operators are legally required to retain passenger information for regulatory, customs, immigration, security, or operational purposes in accordance with local and international maritime/aviation laws.

20. Evoke Mobile App Usage

Our Evoke mobile app collects data strictly in order to deliver concierge services:

• Location: If you use the emergency (“Panic”) button, the app requests your precise location (GPS) only at the moment of activation in order to coordinate emergency security assistance. We do not collect your location at any other time or on a continuous basis.
• Push notifications: With your authorization, we send push notifications to keep you informed about booking status, concierge messages, and itinerary updates.
• Concierge chat content: Messages, photos, and voice notes sent through the app’s chat are stored securely and used exclusively to coordinate and follow up on your requests.